Helpdesk · SLA · Portal · CSAT
Deskly gives every company its own helpdesk: a ticket queue for the team, a public portal for customers and SLA clocks that tell you what is about to slip.
Statuses, priorities, assignees, tags, internal notes, search, filters and bulk actions.
First-response and resolution targets per priority, business hours, live countdowns and breach flags.
A branded page per company where customers file tickets and follow them through a private link.
Public, searchable articles that are suggested to customers before they submit.
Reusable answers with variables such as the customer's name and the ticket number.
Volume, response and resolution times, SLA compliance, agent workload and satisfaction.
Inbound email is not included: use the documented webhook to create tickets from your mail provider.